Enhancing the well-being of front-line staff, service providers and support staff is not just the right thing to do from a human perspective, but valuable from a business perspective. By implementing a wellness culture, you will set your spa apart from competition, reduce absenteeism and turn over, boost team engagement, referrals, rebooking’s and of course boost overall morale and productivity.
You probably already know that… yet so few spas implement this strategic HR / talent policy. The Spas that do, have won international awards, increasing average spend and frequency of visits. Let Jean-Guy de Gabriac show you how you can do it too with international examples.
About Jean-Guy de Gabriac
Jean-Guy de Gabriac is an award-winning spa advisor & educator. His massage workshops and client experience masterclasses draw from his own experience as the co-founder of a top massage clinic in Paris and include best practices from some of the world’s premier destination spas.
Focusing on emotional intelligence to combine both sense as well as sensations, attendees of his workshops learn how to become Guest Experience Makers and deliver that magical “WOW” factor. His clients include Four Seasons, Waldorf Astoria, and iconic spas, as well as leading cosmetic brands that he contributing to winning international innovation awards.
Jean-Guy is also the founder of World Wellness Weekend, currently in its 6th year, celebrated in over 130 countries and supported by 60 professional federations. Jean-Guy also serves as Conference producer of World Spa & Wellness Convention in London and has contributed to over 300 articles and a variety of podcasts.