Adding additional revenue to any service without extending service time is every Spa Directors dream come true. In this webinar I am going to take you through a couple different scenarios where you can identify potential upsell opportunities within your spa. Including a self-serve model with online booking and how to pick up key indicators for potential upsells with Book4Time’s digital intake form solution. In addition, I will be going through the benefits of Yield Management and how letting your spa software technology make you more money during high traffic times, holidays or while holding special events within your property!
About the Presenters:
Amanda O’Shea: Amanda started out her career as a CIDESCO trained Esthetician in Ireland. After delivering treatments at sea onboard a luxury cruise line, she developed an interest in travel and learning more about the business side of the spa industry. Her international experience in luxury operations over the next few years saw her head back to sea, managing the spa on the world’s largest privately owned Mega Yacht. From organizing Spa experiences in exotic locations such as the Maldives, to polar dips in Antarctica, no two days were the same. Amanda was then invited to open Canada’s first St Regis Hotel and Spa in Toronto, leading a team from pre opening stages to overseeing a full spa rebranding and renovation. After many years in operations Amanda was approached to join Book4time as their Senior customer success manager overseeing accounts such Disney, Langham, Hilton, Hyatt and One Spa World to name a few. She is currently enjoying having some work life balance with her family, and is excited to help grow and support the Canadian Spa industry through her work with Leading Spas of Canada.
Shane McMackin: Before joining Book4Time I was a part of the management team at The Four Seasons Spa, Toronto. My primary focus was to train new staff at our spa and assist new spas during their pre-opening, I was sent to The Four Seasons Montreal to train the team on Book4Time. My other focus and passion was retail management as the buyer for our retail department, sourcing the hot new items of the year while also supporting our local businesses. Working closely with our finance team to review our monthly P&L to ensure we are selling product lines that are producing maximum revenue. During the COVID-19 pandemic, I set my eyes on Book4Time and made the switch! Originally coming onboard as an onboarding specialist where I had the pleasure of working on 60+ implementations over a year. In March 2022 I joined the other Customer Success Managers where I get to continue my relationship with the properties I’ve onboarded and many more!
Krista Foulis: Before joining Book4time Krista was the Spa Director at the Park Hyatt Toronto, Stillwater Spa for 10 years. During that time she completed a software migration to Book4time. This cloud based spa management software provided Krista with many benefits to drive revenue and cut labour costs. Our main goal was to be able to allow our guests to book online and purchase gift certificates online. She was also responsible for scheduling a staff of over 100 employees. Sourcing and ordering all professional and retail products. Projecting and managing a multi million dollar budget. Krista has been with Book4time for 4 years. As the Director of Customer Success, she now has the pleasure of managing a team of Customer Success Managers. Together we work with our product and development teams to understand our customers needs and help improve the software. Krista truly enjoys the opportunity to connect and collaborate with Spa Directors around the world and help them use the software to make managing their spas easier.
This webinar is proudly sponsored by Vitelle Lab.