Managing through Leadership, Innovations & Education

When:  April 4th, 2011 - 8:30 - 5:00
 

Where: InterContinental Montreal 

$75 members, $65 for each additional delegate

$125 non-members,  $100 for each additional delegate 

Registration Available on site

Are you wondering what is new and cutting edge?

Our Event Sponsors will be exhibiting the newest products, equipment & technologies. 

Increase your exposure by donating to the Silent Auction. All funds raised support LSC Education programs.  Donation Information

Agenda français

Agenda

8:30 -  9:30   Registration, Continental Breakfast & Networking with Sponsors & LSC Board of Directors

9:30 - 10:45  Alvina Ryan,

Hire right...the importance of hiring the right people right from the start!

 In this interactive workshop, participants will leave with:

1.  A clear understanding of the importance of the hiring process. 
2.  How the right questions can help you to determine if you should hire this individual or not.
3.  How to avoid having problems with your staff.
4.  How to evaluate if the staff is performing well and is happy within your organisation.

Participants will leave with a clear synopsis of the questions to ask at all stages of the interviewing process.

They will also leave with a guideline to help build a performance evaluation for their staff.

Learn to ask the right questions right from the start.  Avoid potential problems later.

10:45 - 11:00 Break

11:00 - 12:15  Linda Mahieddine - Maximize your Technologies to Increase Client Retention

12:15 - 1:30  Lunch, Networking, and Silent Auction|

1:30 - 2:45  Sam Margulies, Design your Retail Power

Today more than ever, spas cannot afford not to optimize their revenues.  Products retail sales are the Spa “bread and butter”.  In this presentation, Sam defines the essential role of design in retail sales, and gives a practical demonstration on how to use some simple principles to dramatically enhance the retail revenues, maximizing the “business bottom line” while supporting a positive client’s experience.

2:45 -  3:00  Break

3:00-  4:15  Sandy Sidhu, Social Media Essentials: Listen & Connect with Your Customers

Social media is on everyone's mind these days, but where do you start? In this talk we will cover the essentials of social media and as spa owners you will learn how you can join the conversation- connect with your customers, industry professionals and find new business opportunities.

4:15 -  5:15   Reception

4:45 Silent Auction Closes - Payment immediately after closing.